Company Name : Unisys IndiaDesignation : Service Desk Analyst
Qualification : Any Graduation
Experience : 1-3 Yrs
Location : Bangalore
Salary : Rs 2,00,000 – 3,00,000 /- + PA
Job Description :Technical Support-Service Desk/IT Help Desk .
Note: Excellent communication, only interested candidate can apply.
Permanent: role and Education PUC & Above.
Mode of Interview F2F on 24/25/26/27/28th Aug 15/ more information Call to+91 80 4159 4000 | EXT:7594319.
Role:Services Support Representative (Service Desk Analyst) Voice Process.
Role Purpose:
To ensure that potential problems to IT service components are analysed and investigated for their root cause and permanent work around and hence negating the chance of the Problem reoccurrence. Managing the incidents effectively end to end in alignment with the ITSM processes and interfacing with Program Management Offices, Technical Resources and MSCs wherever applicable.
Key Responsibilities/Outcomes:
* Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements.
* Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
* Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
* Typically provides technical support for Internal and External customers.
* Escalates complex problems to higher level of expertise within organization.
* Responsible for providing the first-line of after-sales telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees.
Key Qualifications:
* Experience 8months to 3 Years (handling calls)
* Education PUC & Above
* Excellent verbal and written communication.
* Willingness and ability to work in shifts (24 x 7).
* Good Knowledge On Operating Systems, Hardware, Networking and MS Applications
* Multitasking and coordination skills
* Team Player.
* Well versed with technology (understanding of networks, monitoring, DBMS, Windows)
* Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
* Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
Core Competencies:
* Communication skills – written and verbal
* Ability to work in a pressurized environment and able to deliver against a tight timescale.
* Act Independently and be self motivated
* Excellent Problem Solving and Customer Service Skills
* Drive for results
* Attention to Detail
* Customer Focus
Note: If you’re interested for this requirement kindly share your updated profile to along with below details.
srinivasa.n@in.unisys.com
Apply Mode: Walk-In
Walk In Date : 24th to 28th Aug 2015
Walk In Time: 11:00 AM to 4:00 PM
Walk In Venue: Applicants need to go to the venue mentioned or call on the number provided below
Contact Person:+91 80 4159 4000
Apply Link : Click Here
For More Walk-in Jobs : Click Here
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