Microland Off-Campus For Freshers On 27th Dec 2014

Company Name :Microland

Designation :  Service Executive - Service Desk

Qualification : Any Graduates

Experience : 0 - 1 yrs

Location :Bangalore

Salary :1.8 LPA

Apply Mode : Off-Campus

Job Description:
Service Desk management role which will involve receiving in bound calls, making out bound calls, managing email box interacting with clients / users through chat services.
Handling users and key users
Review and follow up on action items till logical closure
Managing process documents, monitoring process continuity in a given responsibility, managing data, working on analytics
Good Communication competency - be able to express the problem to the stake holders, seek help, Escalate and demand support
Knowledge of using Service desk tool
To be able to get work done and persistent follow up till logical closure of issues
MS office skills and computer operations, terminologies of IT environment
ITIL Process & quality awareness

Last Date : 26th Dec 2014

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