
Designation : Retail/Personal Banking
Qualification: Any Graduate
Experience : 0 – 3 years
Location: Bengaluru/Bangalore
Salary : As Per Industry
Job Description:
Business Unit Retail Liabilities.
The key priorities for the Retail Bank are acquisition of new customers, ensuring we become the Primary Bank by meeting the financial needs of our customers, growing CASA & Retail Deposits and increasing cross-sell of all products offered by the Bank.
Principal Accountabilities of the Role:-
1. Handling customer calls
Providing account information
Blocking and reissuing cards
Cheque book requests
Statement requests
DD requests
ATM Pin / TPin / mibank Pin requests
Net banking/Business banking ID activation / reactivation / deactivation
Phone number updation
Email ID updation
SMS alert registration
Product/Process Query handling
Responding to queries on Demat (T-1 data)
2. Business Generation Targets:
Channel Migration Tpin , E-reg, I banking, SMS Banking and IVR migration
Sales As per monthly targets assigned.
3. Discipline
Punctuality and Nil Unplanned leave
Discipline Maintain decorum in the office
Ensure weekly review with TL .
4. Compliance and Unit Controls
Call capture and reporting to be accurate, complete and timely
Follow Call procedure
Adhere to validation procedure
Answer calls in a courteous manner
Answer calls within one ring
Complaint logging, tracking and closing
Assure Call pack Awareness of and adherence to compliance/money laundering guidelines
Adherence to reversal policies and budgets.
Responding to queries on Consumer Finance
Cross-selling
Apply Mode: Walk In
Walk In Date: 5th to 10th Oct 2015
Walk In Venue:
Kotak Mahindra Bank
Regiona office, 1st Floor
#22 hara Chamber, KH Road
Bangalore – 560027
Contact Person: Priyanka G
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