TECH MAHINDRA REGISTRATION LINK FOR FRESHERS/EXP

Company Name : TECH MAHINDRA

Designation : Technical Support

Qualification : Any Graduate

Experience : Freshers

Location : Hyderabad

Salary : Rs 1.5 - 4.5 Lakh / Yr

 job description :
Job Title: Technical Support Representative (Voice Process-Technical)

Job Description:
Key Responsibilities/Outcomes:
Answers basic questions on call about installation, operation, configuration, customization, and usage of assigned products.
Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements.
Applies basic diagnostic techniques to identify problems, investigate causes and recommend
 solutions to correct common failures.
Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
Typically provides support for Internal and External customers.
Escalates complex problems to higher level of expertise within organization.
Responsible for providing the first-line of after-sales telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees.

Apply Mode : Online

Last Date : January 2015

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